Client Stories
Case Study
Strategy
How one word helped an ambitious new CEO reinvent his strategy, transform his team and set his business on a path to a €1bn target
When an ambitious young CEO was appointed to lead a global financial services firm with €700m revenues, a significant division of a listed corporation, he knew he had to take a radically different approach to his predecessor to achieve his aims.
Case Study
Purpose
How one of the world’s largest financial institutions got more than it bargained for in implementing purpose
When the operations division of a major global bank reflected on the aftermath of the banking crisis, two things were clear. It had survived. But its culture was in tatters and confidence and pride at an all time low.
Case Study
Agile
The secret behind Colliers International’s global revenue performance: agile, interdependent teams
Colliers International is now the third largest real estate company in the world, employing over 15,000 staff in 61 countries. In the past decade the company has grown from $250M in global revenue to $1.7 billion and is the fastest growing company in the commercial real estate industry.
Case Study
Entrepreneurial Thinking
Transforming client conversations...from rapport to real value and loyalty
How one bank is creating radically different relationships with the small business market by teaching their relationship managers to understand the mind of the entrepreneur.
Case Study
Measuring Purpose
How one company discovered the source of a 20% increase in people performance
Caxton FX are pioneers in foreign exchange and have grown rapidly into a €1 billion turnover business. They have achieved this extraordinary growth by being at the forefront of innovation and offering amazing customer service. And the source of that innovation and service is an exceptional culture.
Case Study
Purpose
How rediscovering its purpose transformed a stalled business into a rising star
A UK wide franchise business had a problem. The business had grown fast, fuelled by a rapid expansion of franchisees. But in recent months this growth had slammed into reverse as increasing numbers of seasoned franchisees were leaving the group. The losses were distressing to the founding partners. But what to do?
Case Study
Measuring Purpose
The honest conversation that transformed the human performance of a global Bank; and grew revenue by 15%
A European Bank employing over 150,000 people had made a high-performance culture and articulating ‘purpose’ a top priority. It was well received in internal surveys. Yet it made little difference to engagement scores. The leadership team couldn’t understand what was going on. Why was purpose not working?